Citizens Advice Aylesbury Vale (CAAV)

Case Study 1

Client is a female, lone parent aged 34. She has 3 daughters, two still living at home. She is a carer for her youngest daughter who is in receipt of DLA. We helped the client to claim Carers Allowance, and discretionary housing payments.

Why You Should Support Your Local Citizens Advice Bureau

Buckingham, Winslow & District Citizens Advice (CA) serves a community of 40,000 people. The service helps people to help themselves.

Recent research has shown that at least one in three people have a problem relating to a legal, debt or money issues; with housing, domestic violence, welfare benefits, debt and employment issues being the majority of the enquries.

Some highlights include:

  • The 25 Local CAB volunteer staff gave over 5000 hours of their time for free.
  • Carried out 314 home visits (essential in a rural area)
  • Prevented 258 families from becoming homeless
  • Set up £90,985 of negotiated repayment plans
  • Carried out 500 Energy Assessments for local residents
  • Saw 326 new clients with debt related problems.

The Queen’s Award

In 2011 the Buckingham, Winslow & District Citizens Advice Bureau was announced as one of 130 winners of The Queen’s Award for Voluntary Service, the equivalent of an MBE for groups of volunteers who work for the good of their local community. This prestigious UK national honour recognises the outstanding voluntary contributions and sets the benchmark for excellence on volunteering, with all work being judges to the highest standard.

It is one of only three CABx to have won this award.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

The Buckingham, Winslow & District Citizens Advice Bureau values diversity, promotes equality and challenges discrimination.

The service aims to provide the advice to the challenges affecting local people in their daily lives and to improve the policies and practices that can affect individuals in our community.

“The Queen’s Award is a tremendous accolade for Buckingham, Winslow & District CAB. Hugely well deserved and wonderfully reassuring for all those who need to turn to the CAB for advice.”

Rt Hon John Bercow
MP for Buckingham and Speaker of the House of Commons

Buckingham Citizens Advice merges with Aylesbury

Working with its major funder, Aylesbury Vale District Council, the bureau recently merged with Aylesbury Citizens Advice to form a new service called Citizens Advice Aylesbury Vale (or CAAV). However, this will not affect the service that our local office is able to provide to our local community, and BACAB funds will continue to be used exclusively to support our local area.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

The Buckingham, Winslow & District Citizens Advice Bureau values diversity, promotes equality and challenges discrimination.

The service aims to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives.

On the 2nd June 2011 the Buckingham Winslow & District Citizens Advice Bureau was announced as one of 130 winners of The Queen’s Award for Voluntary Service, the MBE for groups of volunteers who work in their local community for the benefit of others.

This prestigious UK National Honour recognises outstanding voluntary contributions and sets the national benchmark for excellence in volunteering, with the work of those awarded being judged to be of the highest standard.

The bureau received the Award for our debt and welfare benefit home visiting advice service and was selected from 413 groups nominated by members of the public who have been helped personally or witnessed the benefits of a group’s work in their community.

If you are looking for help and advice please contact the The Buckingham, Winslow & District Citizens Advice Bureau or you could have a look at the Citizens Advice Bureau’s online guide.